Last updated on 21 Mar 2025
Welcome to Remerce.ai, a software-as-a-service (SaaS) platform operated by Remerce B.V. (“Remerce,” “we,” “us,” or “our”). We provide recommerce software for merchants using Shopify or other e-commerce platforms, making it easy to grade returned items and resell them.
By creating an account, installing our application, or otherwise accessing or using our services (“Service”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms & Conditions. If you have any questions, feel free to reach out to us at support@remerce.ai. We’re here to help!
2.1 Applicability
These Terms & Conditions (“Terms”) apply to any use of the Service and any Agreement between Remerce and the Customer. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2.2 Amendments
We may modify or update these Terms from time to time. We will notify you at least 30 days in advance of any material changes. If you continue to use our Service after the changes become effective, you will be deemed to have accepted those changes.
2.3 GDPR & Privacy
Remerce processes personal data in accordance with our [Privacy Policy], compliant with GDPR and relevant privacy regulations. By using our Service, you agree to the collection and use of information as outlined in that policy.
3.1 Recommerce Platform
Remerce provides a cloud-based platform that allows merchants (including both B2B and B2C companies) to “grade” returned products for quality and then relist them for sale on their e-commerce sites (e.g., Shopify). Our Service offers workflow tools, analytics, and integrations with third-party shipping providers.
3.2 No-Cure, No-Pay Model
Unless otherwise agreed in writing, Remerce charges a 10% commission on each successful resale of a graded item (“graded sale”) through our platform. If an item does not resell, no commission is due.
3.3 Shipping and Additional Costs
3.4 No Liability for Product Defects
Remerce only provides software and integration services. We are not responsible for any product flaws, defects, or damages. These are the responsibility of the product’s original manufacturer, supplier, or the merchant reselling it.
3.5 Service Changes
We reserve the right to modify, enhance, or discontinue any part of the Service (including features or functionalities) at any time, with or without notice. Where possible, we will provide reasonable prior notice if changes materially affect your use of the Service.
4.1 Account Creation
You may need to create an account to access certain features of the Service. You agree to provide accurate and up-to-date information and to maintain the security of your login credentials.
4.2 User Responsibilities
4.3 Account Security
If you suspect unauthorized use of your account or notice any security breach, please notify us at support@remerce.ai immediately. We are not liable for any damages arising from unauthorized account use.
5.1 Acceptable Use
You agree to use the Service in a lawful manner and to refrain from any action that could harm or disrupt the Service, its infrastructure, or other users.
5.2 Prohibited Uses
You may not, directly or indirectly:
5.3 Removal of Violations
We reserve the right to remove or block any content, products, or accounts that violate these Terms or applicable laws, at our sole discretion and without liability.
6.1 Commission Invoicing
We will invoice you periodically (e.g., monthly) for the 10% commission on graded sales executed through our platform during that billing cycle.
6.2 Shipping and Other Charges
We will also invoice you for shipping costs or other pass-through fees incurred (e.g., from shipping providers).
6.3 Payment and Late Fees
All invoices are payable in accordance with the terms stated on the invoice. If payment is not received by the due date, we reserve the right to suspend or limit your access to the Service until the outstanding amount is settled. Any additional collection costs are at your expense.
7.1 Ownership
All intellectual property rights in and to the Service (including software, branding, and documentation) are owned by Remerce or its licensors. These Terms do not transfer any ownership rights to you.
7.2 License Grant
Subject to your compliance with these Terms, you receive a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business operations.
7.3 Customer Feedback
Any feedback you submit regarding our Service may be freely used and incorporated by us without restriction, and you will not be entitled to any compensation.
8.1 Customer Name and Logo
We may ask to use your company name, logo, or trademark in our marketing materials, websites, or case studies only with your prior written or email approval. You have the right to deny or revoke such approval at any time.
9.1 Data Retention
9.2 Term and Termination
9.3 Effect of Termination
Upon termination, your right to use the Service immediately ends. We may delete or disable access to any non-anonymized data after a reasonable period, except as required to comply with legal obligations.
10.1 “As Is” Basis
We provide the Service “as is” and “as available,” without warranties of any kind, whether express or implied (including merchantability or fitness for a particular purpose).
10.2 No Guarantee of Results
While our platform facilitates grading and reselling returned products, we do not guarantee that items will sell, nor do we guarantee any specific level of revenue.
10.3 Third-Party Platforms
Our Service may integrate with external platforms (e.g., shipping providers, Shopify). We are not responsible for the performance or security of any third-party service, and any disputes should be resolved with the relevant third party directly.
11.1 No Liability for Product Defects
Remerce disclaims any liability for damage to, or defects in, any returned products. Such matters remain solely the responsibility of the manufacturers and the reselling merchants.
11.2 Indirect Damages
To the fullest extent permitted by law, we are not liable for indirect, special, consequential, or incidental damages, including lost profits, even if advised of such potential damages.
11.3 Maximum Aggregate Liability
Our total aggregate liability under these Terms or related to the Service shall be limited to the amounts paid by you to Remerce in the three (3) months preceding the event giving rise to such liability.
You agree to defend, indemnify, and hold harmless Remerce, its affiliates, and its employees from and against all losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to any third-party claims concerning your use of the Service, your breach of these Terms, or disputes regarding product quality or ownership (including Prohibited Items).
13.1 Best Efforts
We make no formal uptime guarantee or SLA. However, we will use reasonable efforts to keep the Service available and functioning properly. Planned downtime for maintenance or updates will be scheduled to minimize disruptions.
13.2 Force Majeure
We shall not be liable for delays or failure to perform resulting from causes beyond our reasonable control (e.g., natural disasters, telecommunication outages, pandemics, labor disputes).
14.1 Governing Law
These Terms and any dispute related to the Service shall be governed exclusively by Dutch law.
14.2 Jurisdiction
Any disputes will be submitted to the competent court in Utrecht, The Netherlands, unless mandatory law prescribes otherwise.
15.1 Entire Agreement
These Terms, along with any referenced policies (e.g., our [Privacy Policy]), constitute the entire agreement between you and Remerce regarding the Service.
15.2 Severability
If any provision is found invalid or unenforceable, it shall be replaced with a valid provision reflecting the original intent, and the remaining provisions remain in full force and effect.
15.3 No Waiver
Failure or delay by Remerce to exercise a right or enforce a provision in these Terms does not constitute a waiver of that right or provision.
15.4 Assignment
We may assign or transfer our rights and obligations under these Terms to a successor entity (e.g., in the event of a merger or acquisition). You may not assign or transfer your rights without our prior written consent.
15.5 Contact Us
If you have any questions or concerns about these Terms, please reach out to us at:
Remerce B.V.
Bolksbeekstraat 2
3521CR Utrecht, The Netherlands
KvK: 96487674
Email: support@remerce.ai
Thank you for choosing Remerce to make e-commerce more sustainable every day. If you have any feedback or need assistance, please don’t hesitate to contact us.